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Meet Cardholder Rosalind [VIDEO]

Cardholder Rosalind, from Pennsylvania, discusses her Direct Express® card. SOURCE: Direct Express®  
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Meet Cardholder Rosalind [VIDEO]

Safeguarding Public Funds

The U.S. Department of the Treasury recently announced the successful implementation of a data pilot project that has prevented and...
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Safeguarding Public Funds

Cardholder Survey Shows Slight Increase in Feature Awareness

Cardholder satisfaction and feedback from cardholders are highly valued by the Direct Express team. As a result, a Direct Express...
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Cardholder Survey Shows Slight Increase in Feature Awareness

Nonbank Transaction Accounts Provide Access for Unbanked [STUDY]

A study carried out by the Federal Reserve Bank of Kansas City sheds some light on the degree to which...
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Nonbank Transaction Accounts Provide Access for Unbanked [STUDY]

Payment Apps and Direct Express®

More than three quarters of adults in the U.S. have used a nonbank payment or cash app. Commonly used nonbank...
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Payment Apps and Direct Express®

FDIC Survey Finds 96 Percent of U.S. Households Were Banked in 2023

The latest Federal Deposit Insurance Corporation (FDIC) survey of unbanked and underbanked households showed shows an estimated 4.2% of U.S. households...
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FDIC Survey Finds 96 Percent of U.S. Households Were Banked in 2023

Direct Express® Cardholders Discuss their Cards

A compilation video of cardholders discussing their Direct Express® cards. Source: Direct Express®
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Direct Express® Cardholders Discuss their Cards

National Financial Inclusion Strategy Aims to Foster Access, Resilience and Well-Being

On October 29th, Treasury Secretary Janet Yellen unveiled the inaugural National Strategy for Financial Inclusion. This strategy establishes a framework...
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National Financial Inclusion Strategy Aims to Foster Access, Resilience and Well-Being

Understanding the Schedule for Social Security Benefit Payments

Every year the Social Security Administration issues a publication laying out the schedule of Social Security benefit payments for the...
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Understanding the Schedule for Social Security Benefit Payments

Honoring Our Veterans

A large number of U.S. Military Veterans receive their benefits payments from both the U.S. Department of Veterans Affairs and...
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Honoring Our Veterans

The Go Direct® Program and Direct Express®

At the end of 2023, the Bureau of the Fiscal Service reached a significant milestone—11 million electronic payment enrollments received...
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The Go Direct® Program and Direct Express®

How Direct Express® Protects Cardholders from Crime

Research indicates that over 60% of Direct Express® cardholders depend on federal benefits as their sole source of income. It...
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How Direct Express® Protects Cardholders from Crime

“Every store accepted it….” [VIDEO]

Cardholder Nelson Birchmore discusses his Direct Express® card. SOURCE: Direct Express®
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“Every store accepted it….” [VIDEO]

“No more missed checks….” [VIDEO]

Cardholder Quinn Sanders talks about his Direct Express® card. SOURCE: Direct Express®
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“No more missed checks….” [VIDEO]

The Demographics of Direct Express®

Focus on New England In the first series of posts detailing comparative numbers of cardholders by state and region, we’re...
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The Demographics of Direct Express®

“I do a lot of shopping online….” [VIDEO]

Cardholder Brandon Scott talks about his Direct Express® card. SOURCE: Direct Express®  
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“I do a lot of shopping online….” [VIDEO]

Direct Express® and Customer Service

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Direct Express® and Customer Service

“I depend on it….” [VIDEO]

Cardholder Nathaniel Armstrong discusses his Direct Express® card. SOURCE: Direct Express®
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“I depend on it….” [VIDEO]

Cardholder Satisfaction Ticks Up in 2023

Cardholder satisfaction with the Direct Express® card rose slightly between 2022 and 2023, according to the latest Annual Cardholder Survey....
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Cardholder Satisfaction Ticks Up in 2023

“Having the card is a lifesaver….” [VIDEO]

Cardholder Gerard Myrthil discusses his Direct Express® card. Source: Direct Express®
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“Having the card is a lifesaver….” [VIDEO]

Safeguarding Public Funds

March 3rd, 2025|

The U.S. Department of the Treasury recently announced the successful implementation of a data pilot project that has prevented and recovered $31 million in improper payments to deceased individuals over a five-month period. This initiative [...]

Stories

THESE STORIES FEATURE REAL DIRECT EXPRESS® CARDHOLDERS WHO HAVE GRANTED THEIR PERMISSION FOR THEIR PICTURES, QUOTES AND STORY TO APPEAR ON THIS SITE. THE DIRECT EXPRESS® TEAM NEVER SHARES PERSONAL INFORMATION WITHOUT EXPLICIT PERMISSION OF THE CARDHOLDER.

Cardholder Story #2 Garry, Florida [VIDEO]

Categories: Case Studies|

“I’m a Navy and Vietnam veteran. I’ve received the card for about six years now. The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card – so I really don’t need [cash]” A Better Budgeting Tool

Cardholder Story #3 Elizabeth, Florida [VIDEO]

Categories: Case Studies|

“I’m retired and have a disability and a supplemental insurance payment that comes [on the Direct Express® card]. This card helps me a lot. It makes so many times in the month when I don’t have to worry about having cash, or getting cash where it needs to be on time.” Confidence, Comfort & Convenience

References Download
Direct Express® Glossary of Terms
Direct Express® Fact Sheet (2022)
FDIC Unbanked Survey 2017
US Financial Health Pulse 2019 Trends Report
“Using my Direct Express® card helps me to budget my money and keep track of it more efficiently”

Rosalind, Pennsylvania
Cardholder
“The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card”

Garry, Florida
Cardholder
“I don’t have to worry about having cash, or getting cash where it needs to be on time”

Elizabeth, Florida
Cardholder

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    Federal Reserve study notes that nonbank transaction accounts can help #unbanked with digital financial capability.

    https://directexpress.info/2025/01/29/nonbank-transaction-accounts-provide-access-for-unbanked-households-study/

    The latest FDIC survey showed shows an estimated 4.2% of U.S. households (approximately 5.6 million) were “unbanked” in 2023 #unbanked #financialinclusion

    https://directexpress.info/2024/12/30/fdic-survey-finds-96-percent-of-u-s-households-were-banked-in-2023/

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