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Direct Express® Usage Fees

 A fundamental consideration from the very beginning of the Direct Express® program was to ensure cardholders were able to access...
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Direct Express® Usage Fees

Regulation E Protections and Direct Express®

The Direct Express® card offers a fast, convenient, and secure way for people to receive their federal benefit payments. An...
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Regulation E Protections and Direct Express®

Federal Reserve Report to Congress on Government Prepaid Cards

Last month (October 2020) the board of Governors of the Federal Reserve submitted a report to Congress detailing the findings...
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Federal Reserve Report to Congress on Government Prepaid Cards

Honoring Our Veterans

Large numbers of Military Veterans receive their benefits payments from both Veterans Affairs and the Veterans Health Administrations via Direct...
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Honoring Our Veterans

Safe Direct Express® Card Use During the Pandemic (PART 1)

Social distancing and other important preventive measures in our everyday lives have affected the way we handle average financial transactions,...
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Safe Direct Express® Card Use During the Pandemic (PART 1)

Safe Direct Express® Use During the Pandemic (PART 2)

CASH ACCESS Getting Cash at ATMs Direct Express® cardholders should follow these steps to get cash from an ATM: Ensure...
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Safe Direct Express® Use During the Pandemic (PART 2)

Social Security Administration Encourages Direct Deposit for Recipients

A recent communication from the Social Security Administration (SSA) encourages recipients to sign-up for direct deposit, in an effort to...
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Social Security Administration Encourages Direct Deposit for Recipients

Latest Cardholder Survey Shows Satisfaction Steady at 94%

Notable Increase in Awareness of Mobile App Capabilities, PayPerks® and Cash Access Every year, the Direct Express® program surveys cardholders on...
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Latest Cardholder Survey Shows Satisfaction Steady at 94%

New Direct Express® Cardholders to Benefit from Enhanced Mobile App Dx℠

New beneficiaries to the Direct Express® program now have the opportunity to benefit from a new version of the Direct...
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New Direct Express® Cardholders to Benefit from Enhanced Mobile App Dx℠

Helping the Unbanked and Others Receive their Stimulus Money

A recent piece on the Mastercard Content Exchange website, spoke of the benefits of prepaid debit cards as a means...
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Helping the Unbanked and Others Receive their Stimulus Money

Direct Express® and Economic Impact Payments

Under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which was enacted on March 27, 2020, the Internal...
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Direct Express® and Economic Impact Payments

Financial Capability in Action: Meet Helen (Part 3)

Part 3: Living with a permanent disability We conclude our series with a moving part of Helen’s story – a...
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Financial Capability in Action: Meet Helen (Part 3)

Financial Capability in Action: Meet Helen, Cardholder & PayPerks User (Part 2)

Part 2: Financial Capability with PayPerks We continue our discussion with Helen and hear about what she learned through the...
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Financial Capability in Action: Meet Helen, Cardholder & PayPerks User (Part 2)

Direct Express®: The Twin Pillars of Financial Capability

Initiatives to address the challenges of the unbanked generally fall into two areas: they aim either to broaden access to...
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Direct Express®: The Twin Pillars of Financial Capability

Financial Capability in Action: Meet Helen, Cardholder & PayPerks User (Part 1)

We close out our series of posts for April’s Financial Capability Month with a 3-part interview with Helen, a US...
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Financial Capability in Action: Meet Helen, Cardholder & PayPerks User (Part 1)

Cardholders on PayPerks and Financial Capability

Every April, we celebrate National Financial Capability Month. This is an opportunity for people to work on improving their financial...
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Cardholders on PayPerks and Financial Capability

Coronavirus and Direct Express®

As the world takes steps to limit the spread and consequences of the coronavirus, the U.S. Treasury Department is working...
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Coronavirus and Direct Express®

Meet Don: US Direct Express® Cardholder & PayPerks User

As we ease into financial capability month, we have the latest in our series of videos, of cardholders discussing the...
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Meet Don: US Direct Express® Cardholder & PayPerks User

National Hispanic Leadership Group Encourages Electronic Payments for the Unbanked

Unbanked individuals face disadvantages such as limited access to financial services, increased costs and inconveniences, and a lack of financial...
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National Hispanic Leadership Group Encourages Electronic Payments for the Unbanked

A Win-Win: Unbanked Americans and Federal Government Both Benefit from Direct Express® Program

by Ronda Kent, Chief Disbursing Officer, U.S. Department of the Treasury, Bureau of the Fiscal Service  When the U.S. government needs...
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A Win-Win: Unbanked Americans and Federal Government Both Benefit from Direct Express® Program

Direct Express® Usage Fees

January 14th, 2021|

 A fundamental consideration from the very beginning of the Direct Express® program was to ensure cardholders were able to access their benefits via their Direct Express® prepaid debit card without incurring fees. For that reason, [...]

Regulation E Protections and Direct Express®

January 3rd, 2021|

The Direct Express® card offers a fast, convenient, and secure way for people to receive their federal benefit payments. An important security feature of the card is that it provides limited liability for cardholders in [...]

Stories

THESE STORIES FEATURE REAL DIRECT EXPRESS® CARDHOLDERS WHO HAVE GRANTED THEIR PERMISSION FOR THEIR PICTURES, QUOTES AND STORY TO APPEAR ON THIS SITE. THE DIRECT EXPRESS® TEAM NEVER SHARES PERSONAL INFORMATION WITHOUT EXPLICIT PERMISSION OF THE CARDHOLDER.

Cardholder Story #3 Elizabeth, Florida

Categories: Case Studies|

“I’m retired and have a disability and a supplemental insurance payment that comes [on the Direct Express® card]. This card helps me a lot. It makes so many times in the month when I don’t have to worry about having cash, or getting cash where it needs to be on time.” Confidence, Comfort & Convenience

References Download
Direct Express® Glossary of Terms
FDIC Unbanked Survey 2017
US Financial Health Pulse 2019 Trends Report
“Using my Direct Express® card helps me to budget my money and keep track of it more efficiently”

Rosalind, Pennsylvania
Cardholder
“The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card”

Garry, Florida
Cardholder
“I don’t have to worry about having cash, or getting cash where it needs to be on time”

Elizabeth, Florida
Cardholder

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