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The Go Direct® Program and Direct Express®

At the end of 2023, the Bureau of the Fiscal Service reached a significant milestone—11 million electronic payment enrollments received...
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The Go Direct® Program and Direct Express®

How Direct Express® Protects Cardholders from Crime

Research indicates that over 60% of Direct Express® cardholders depend on federal benefits as their sole source of income. It...
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How Direct Express® Protects Cardholders from Crime

“Every store accepted it….” [VIDEO]

Cardholder Nelson Birchmore discusses his Direct Express® card. SOURCE: Direct Express®
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“Every store accepted it….” [VIDEO]

“No more missed checks….” [VIDEO]

Cardholder Quinn Sanders talks about his Direct Express® card. SOURCE: Direct Express®
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“No more missed checks….” [VIDEO]

The Demographics of Direct Express®

Focus on New England In the first series of posts detailing comparative numbers of cardholders by state and region, we’re...
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The Demographics of Direct Express®

“I do a lot of shopping online….” [VIDEO]

Cardholder Brandon Scott talks about his Direct Express® card. SOURCE: Direct Express®  
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“I do a lot of shopping online….” [VIDEO]

Direct Express® and Customer Service

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Direct Express® and Customer Service

“I depend on it….” [VIDEO]

Cardholder Nathaniel Armstrong discusses his Direct Express® card. SOURCE: Direct Express®
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“I depend on it….” [VIDEO]

Cardholder Satisfaction Ticks Up in 2023

Cardholder satisfaction with the Direct Express® card rose slightly between 2022 and 2023, according to the latest Annual Cardholder Survey....
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Cardholder Satisfaction Ticks Up in 2023

“Having the card is a lifesaver….” [VIDEO]

Cardholder Gerard Myrthil discusses his Direct Express® card. Source: Direct Express®
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“Having the card is a lifesaver….” [VIDEO]

Direct Express®: 16 Years of Innovation

In 2008, the U.S. Department of the Treasury and Comerica Bank launched the Direct Express® Debit Mastercard® to give recipients...
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Direct Express®: 16 Years of Innovation

Financial Education Tools for Direct Express® Cardholders in Financial Capability Month

This is a Guest Post from the Direct Express® Financial Education Center (DEFEC) National Financial Capability Month is celebrated in...
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Financial Education Tools for Direct Express® Cardholders in Financial Capability Month

“There are no fees!” [VIDEO]

Cardholder Sandra Munson discusses her Direct Express® card: "There are no fees!" from Direct Express on Vimeo. SOURCE: Direct Express®
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“There are no fees!” [VIDEO]

Four Out of Five Americans Were Financially Unhealthy At Least Once Over the Last Five Years

A 2023 report from the Financial Health Network found that Americans’ well-documented struggle with financial health may be worse than...
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Four Out of Five Americans Were Financially Unhealthy At Least Once Over the Last Five Years

“I love my card….” [VIDEO]

Cardholder Evat Glenn discusses her Direct Express® card. SOURCE: Direct Express®
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“I love my card….” [VIDEO]

How Direct Express® Empowers Cardholders to Protect Themselves from Fraud

Direct Express® is committed to enhancing cardholder financial capability, including the capability for cardholders to protect themselves from criminals. The...
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How Direct Express® Empowers Cardholders to Protect Themselves from Fraud

Aspen Institute on the Need for a National Financial Inclusion Strategy

Direct Express® is one way the Department of the Treasury’s Bureau of the Fiscal Service works to financially empower Americans....
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Aspen Institute on the Need for a National Financial Inclusion Strategy

“It’s empowering, for me…” [VIDEO]

Cardholder Frederick Bonita, from New York, discusses Direct Express®. SOURCE: Direct Express ®
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“It’s empowering, for me…” [VIDEO]

Home Ownership – Recent Trends, Tips, and Topics (DEFEC)

New modules available via The Direct Express® Financial Education Center (DEFEC), focus on the topic of homeownership, and are intended...
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Home Ownership – Recent Trends, Tips, and Topics (DEFEC)

Spotlight on World Mental Health Day

Directexpress.info is honored to spotlight World Mental Health Day, which this year fell on October 10th. The World Health Organization...
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Spotlight on World Mental Health Day

The Go Direct® Program and Direct Express®

October 21st, 2024|

At the end of 2023, the Bureau of the Fiscal Service reached a significant milestone—11 million electronic payment enrollments received through the Go Direct® program. Go Direct®, a collaboration between the U.S. Department of the [...]

Stories

THESE STORIES FEATURE REAL DIRECT EXPRESS® CARDHOLDERS WHO HAVE GRANTED THEIR PERMISSION FOR THEIR PICTURES, QUOTES AND STORY TO APPEAR ON THIS SITE. THE DIRECT EXPRESS® TEAM NEVER SHARES PERSONAL INFORMATION WITHOUT EXPLICIT PERMISSION OF THE CARDHOLDER.

Cardholder Story #2 Garry, Florida [VIDEO]

Categories: Case Studies|

“I’m a Navy and Vietnam veteran. I’ve received the card for about six years now. The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card – so I really don’t need [cash]” A Better Budgeting Tool

Cardholder Story #3 Elizabeth, Florida [VIDEO]

Categories: Case Studies|

“I’m retired and have a disability and a supplemental insurance payment that comes [on the Direct Express® card]. This card helps me a lot. It makes so many times in the month when I don’t have to worry about having cash, or getting cash where it needs to be on time.” Confidence, Comfort & Convenience

References Download
Direct Express® Glossary of Terms
Direct Express® Fact Sheet (2022)
FDIC Unbanked Survey 2017
US Financial Health Pulse 2019 Trends Report
“Using my Direct Express® card helps me to budget my money and keep track of it more efficiently”

Rosalind, Pennsylvania
Cardholder
“The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card”

Garry, Florida
Cardholder
“I don’t have to worry about having cash, or getting cash where it needs to be on time”

Elizabeth, Florida
Cardholder

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