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Direct Express® and Customer Service

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Direct Express® and Customer Service

“I depend on it….” [VIDEO]

Cardholder Nathaniel Armstrong discusses his Direct Express® card. SOURCE: Direct Express®
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“I depend on it….” [VIDEO]

Cardholder Satisfaction Ticks Up in 2023

Cardholder satisfaction with the Direct Express® card rose slightly between 2022 and 2023, according to the latest Annual Cardholder Survey....
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Cardholder Satisfaction Ticks Up in 2023

“Having the card is a lifesaver….” [VIDEO]

Cardholder Gerard Myrthil discusses his Direct Express® card. Source: Direct Express®
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“Having the card is a lifesaver….” [VIDEO]

Direct Express®: 16 Years of Innovation

In 2008, the U.S. Department of the Treasury and Comerica Bank launched the Direct Express® Debit Mastercard® to give recipients...
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Direct Express®: 16 Years of Innovation

Financial Education Tools for Direct Express® Cardholders in Financial Capability Month

This is a Guest Post from the Direct Express® Financial Education Center (DEFEC) National Financial Capability Month is celebrated in...
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Financial Education Tools for Direct Express® Cardholders in Financial Capability Month

“There are no fees!” [VIDEO]

Cardholder Sandra Munson discusses her Direct Express® card: "There are no fees!" from Direct Express on Vimeo. SOURCE: Direct Express®
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“There are no fees!” [VIDEO]

Four Out of Five Americans Were Financially Unhealthy At Least Once Over the Last Five Years

A 2023 report from the Financial Health Network found that Americans’ well-documented struggle with financial health may be worse than...
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Four Out of Five Americans Were Financially Unhealthy At Least Once Over the Last Five Years

“I love my card….” [VIDEO]

Cardholder Evat Glenn discusses her Direct Express® card. SOURCE: Direct Express®
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“I love my card….” [VIDEO]

How Direct Express® Empowers Cardholders to Protect Themselves from Fraud

Direct Express® is committed to enhancing cardholder financial capability, including the capability for cardholders to protect themselves from criminals. The...
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How Direct Express® Empowers Cardholders to Protect Themselves from Fraud

Aspen Institute on the Need for a National Financial Inclusion Strategy

Direct Express® is one way the Department of the Treasury’s Bureau of the Fiscal Service works to financially empower Americans....
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Aspen Institute on the Need for a National Financial Inclusion Strategy

“It’s empowering, for me…” [VIDEO]

Cardholder Frederick Bonita, from New York, discusses Direct Express®. SOURCE: Direct Express ®
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“It’s empowering, for me…” [VIDEO]

Home Ownership – Recent Trends, Tips, and Topics (DEFEC)

New modules available via The Direct Express® Financial Education Center (DEFEC), focus on the topic of homeownership, and are intended...
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Home Ownership – Recent Trends, Tips, and Topics (DEFEC)

Spotlight on World Mental Health Day

Directexpress.info is honored to spotlight World Mental Health Day, which this year fell on October 10th. The World Health Organization...
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Spotlight on World Mental Health Day

Working with Representative Payees

The Direct Express® program offered by the U.S. Department of the Treasury allows “representative payees” – also called “VA fiduciaries”...
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Working with Representative Payees

One Million Cardholders Now Using the Direct Express® (DX℠) Mobile App!

Recent surveys reveal that an estimated 90 percent of Direct Express® beneficiaries own a smartphone. Since 2015, these cardholders have...
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One Million Cardholders Now Using the Direct Express® (DX℠) Mobile App!

Distribution of Direct Express® Cardholders

Understanding the Direct Express® program requires an appreciation for its scope and geographical reach. From the 379,000 Californians served by...
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Distribution of Direct Express®  Cardholders

Resources for Financial Caregivers (Financial Education Center)

It's estimated that over 38 million Americans serve as caregivers.1 Caregiving can look immensely different with responsibilities ranging from support...
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Resources for Financial Caregivers (Financial Education Center)

Direct Express® Saves Americans $150 Million Annually (The Greensheet)

Direct Express® Cardholder Savings vs Check-Cashing. In an article for The Greensheet, Mastercard’s Andrew Gillen discusses the fact that replacing the...
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Direct Express® Saves Americans $150 Million Annually (The Greensheet)

2022 Cardholder Survey Shows Satisfaction, Usage Patterns

The latest survey of Direct Express® cardholders, conducted  in 2022, tracks levels of satisfaction with Direct Express® as a payment...
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2022 Cardholder Survey Shows Satisfaction, Usage Patterns

Stories

THESE STORIES FEATURE REAL DIRECT EXPRESS® CARDHOLDERS WHO HAVE GRANTED THEIR PERMISSION FOR THEIR PICTURES, QUOTES AND STORY TO APPEAR ON THIS SITE. THE DIRECT EXPRESS® TEAM NEVER SHARES PERSONAL INFORMATION WITHOUT EXPLICIT PERMISSION OF THE CARDHOLDER.

Cardholder Story #2 Garry, Florida [VIDEO]

Categories: Case Studies|

“I’m a Navy and Vietnam veteran. I’ve received the card for about six years now. The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card – so I really don’t need [cash]” A Better Budgeting Tool

Cardholder Story #3 Elizabeth, Florida [VIDEO]

Categories: Case Studies|

“I’m retired and have a disability and a supplemental insurance payment that comes [on the Direct Express® card]. This card helps me a lot. It makes so many times in the month when I don’t have to worry about having cash, or getting cash where it needs to be on time.” Confidence, Comfort & Convenience

References Download
Direct Express® Glossary of Terms
Direct Express® Fact Sheet (2022)
FDIC Unbanked Survey 2017
US Financial Health Pulse 2019 Trends Report
“Using my Direct Express® card helps me to budget my money and keep track of it more efficiently”

Rosalind, Pennsylvania
Cardholder
“The card saves time. It’s more convenient – I don’t carry cash because I’ve gotten used to carrying the Direct Express® card”

Garry, Florida
Cardholder
“I don’t have to worry about having cash, or getting cash where it needs to be on time”

Elizabeth, Florida
Cardholder

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